Food supplement. Not a medicine. Sold by Expelclearyouth Ltd, London, United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Expelclearyouth Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders for Nutra Core products.

2. Information We Collect

We collect information in several ways:

  • From Your Orders: When you submit an order form, we collect your name and phone number. We also collect payment information (handled by our courier service).
  • Contact Forms: When you contact us via our contact form, we collect your name, email address, and message content.
  • Automatically: We collect limited technical data through Google Analytics and advertising cookies, including your IP address, browser type, pages visited, and time spent on our site. This data helps us understand site performance and user behaviour.
  • Cookies: We use cookies for essential site functionality, analytics, and marketing. You can control cookie preferences through our cookie consent banner.

3. How We Use Your Information

We use the information we collect for:

  • Processing and confirming your order
  • Contacting you regarding your order, delivery, and payment
  • Responding to your inquiries and support requests
  • Improving our website functionality and user experience
  • Analyzing site traffic and user behaviour through Google Analytics
  • Marketing communications (with your consent)
  • Complying with legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR Article 6, we process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil your order and provide customer service
  • Consent: For marketing communications and non-essential analytics (via cookie consent)
  • Legal Obligation: To comply with tax, financial, and regulatory requirements
  • Legitimate Interest: To maintain site security and improve our services

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Courier/Delivery Service: We share your name, phone, and address with our delivery partner to fulfil your order.
  • Analytics Providers: Google Analytics receives anonymised data about site traffic.
  • Advertising Services: Google Ads receives conversion data (with consent) to measure campaign performance.
  • Legal Authorities: If required by law or to protect our rights.

6. Your Rights

Under UK GDPR and GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to processing of your data
  • Request restriction of processing
  • Data portability - receive your data in a structured format
  • Withdraw consent at any time

To exercise these rights, please contact us at info@expelclearyouth.world or call +44 20 7496 1000.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Order data: Retained for 3 years for financial and legal compliance
  • Contact form data: Retained for 1 year or as needed to respond to your inquiry
  • Analytics data: Retained for 26 months (Google Analytics default)

8. Third-Party Services

Our site uses third-party services:

  • Google Analytics: Helps us understand site usage. Data is anonymised.
  • Google Ads: Conversion tracking for advertising campaigns.
  • Google Maps: Displays our business location on the contact page.

These services are subject to their own privacy policies. You can control your Google data preferences at Google Account Settings.

9. Data Security

We implement reasonable security measures to protect your data, including:

  • HTTPS encryption on all pages
  • Secure form transmission
  • Limited access to personal data by authorised personnel only
  • Regular security assessments

While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security.

10. International Data Transfers

Your data is processed and stored in the United Kingdom and within the EU. If you are outside the UK/EU, your data may be transferred internationally. By using our site, you consent to such transfers.

11. Cookies

Please refer to our Cookie Policy for detailed information about how we use cookies and how to manage your preferences.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights. You can contact the ICO at ico.org.uk or by phone at +44 303 123 1113.